U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Equipment return question
I cancelled my service due to ridiculous cost, so I get an email stating which equipment I need to send back BUT I don't have anything with that serial # on it? I'm assuming it's the main box with the DVR but I'm obviously not 100% sure. And what do I do with all the other stuff, 3 other boxes inclu
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244
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Accepted Solution
Equipment Return
I cancelled my service due to moving to non ATT serviced location. I was told I had 20 days to return equipment. I then get an email telling me to NOT return equipment and to recycle. So my question is: am I going to get a bill from ATT for my unreturned equipment or can I recycle
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252
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TV PICTURE FREEZES
ABOUT EVERY 30 MINUTES THE TV PICTURE FREEZES. I CAN CHANGE CHANNELS AND EVERYTHING RETURNS TO NORMAL. THEN 30 MINUTES LATER THE SAME THING HAPPENS. ANY SUGGESTIONS.
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154
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Official Solution
How do I get all of my favorites to show up in the guide?
Many of my favorites are in the guide. Some of them aren't even though their box has a check mark in it. I want the guide to show every channel I have marked in the favorites list.
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195
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Accepted Solution
Router replaced and new one does not send signal to 2 other tv sets.
Installed the new router and works great on the TV where the router is located. Two other sets canot find a signal. Old router had a cable connection but new one does not. What needs to be done to fix this?
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281
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Incoming calls on tv screen
We just stopped seeing the incoming calls for our land line show on the tv screen
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321
3
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Exchanged uverse receiver box
Att sent me new Motorola receiver to replace Cisco receiver. Get error CLIENT NOT PROVISIONED call 2 different time spoke with att tech. Both did something said wait 30 min then power receiver back on . Have spent hour on phone or more still have same error they made appt for technician to come to h
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Tried to reboot
I tried to reboot to recover recording space, but now the gear is still there and the power button is blinking. It’s been doing this for an hour.
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89
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Uverse receiver totally disconnects when turned off.
We have a wireless receiver that turns off and disconnects completely when we shut off the TV. When we turn it back on it has to reconnect to the WiFi and then essentially reboot before we get a signal. It takes 2 to 3 minutes before we get programming. It also takes about 15 minute before we can ac
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143
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Official Solution
DVR Only records 2 programs
My DVR is only allowing me to record 2 shows at a time when it should do 4. It shows a conflict and makes me chose 2 of the 3 or 4 shows I have selected. How do I fix this so I can record all 4 shows
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248
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