U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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AT&T Uverse recordings continually stops

When playing a recording on AT&T Uverse the recording continually stops and wants viewer to return to beginning. But it will always stop and same thing throughout watching recorded program. There is a way to back up the program and fast forward thru this stop. Miss part of the recording/movie. T

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Official Solution

U-Verse DVR Recordings

Anyone know why all of my scheduled series to be recorded on the DVR disappeared?  

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DVR won't power off with ATT remote

I have a new DVR and older receivers on my other 2 TV's. The DVR powers on with the ATT remote, but it doesn't power off when I turn the TV off.  I have to turn it off manually.  My 2 older receivers (as well as the old DVR) power off with the remote.  It's annoying.  Is there s

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DIRECTV found code for my Sony reciever but instantly forgets it (?)

I have a DIRECTV with the white remote. I just added a Sony receiver model str- dh790. When I turn on the U-verse, it automatically sends the prompt at the right hand bottom corner of the screen asking to "change audio device" because it sensed a new device I think. I go through the prompts and f

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I called 1-888-288-2020

I thought I remembered the number by heart to move my U-verse service. I called 1-888-288-2020, and was treated very well in moving my service. After, I realized the standard AT&T Landline number is 1-800-288-2020. The confirmation email came from “order@ecom.wireless.att-mail.com“. Can I confirm th

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Driver Updates

I work for an ISP and we use Cisco Wireless ISB7050 IPTV STBs and are having issues with quite a few connecting to our 5G backhaul IPTV SSID. I've troubleshot this issue with our partner who supplies our wireless routers, and when doing a packet capture, we found that there isn't a full handshake. W

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Hit cable line and no at AT&T will answer the phone.

I hit a cable line the was maybe and inch below the surface. Need to get in connect with somebody ASAp. 811 has been notified and they said this is the next step.

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customer service mailing me the same (wrong receiver) 5 times. Do these people know what they are doing?

I have had AT&T Uverse for over 10 years. Recetly I have problems in 3 rooms.  I need one room at a time done because it was too much for them to handle.  It's now been 2 weeks and I still don't have one problem handled.  They have sent me the wrong receiver 5 times and it's alwa

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Internet technician changed my wifi. Now my receiver displays "Account unavailable. This Set Top Box does not match the account settings."

This afternoon an AT&T Internet technician changed my wifi. Now my U-Verse receivers display "Account unavailable. This Set Top Box does not match the account settings." I've restarted the Wifi gateway, and I've restarted the receivers. Same message. Halp!

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red X on screen no picture blinking red light on receiver.message-- set up your system this after years on uverse.

woke up to red lights blinking on receiver no picture on TV screen tried reset a few times big red X on -screen after a gear showed first then

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