U-verse TV Account

U-verse TV Account

Learn how to manage your U-verse TV account.

7.7K

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Autopay discount?

How to -- nothing about discount on autopay set up page

Question

613

6

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Error Message- Pay my bill.

Error message "pay my bill" is appearing on the screen. However, the bill was paid almost 24 hours ago.

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70

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TV cancelation fees

I am currently receiving a $50 month discount for my U-Verse TV. If I cancel will AT&T retroactively backcharge the discount  I will be keeping the telephone and internet.   I renewed the contract in April 2023, what would my estimated fees be?

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148

8

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Billing

I need someone to contact me regarding my account billing. I tried on the chat got disconnected.  My account number is (Edited to remove personal information) and the bill is $100 more than last month and my TV service has been off for a month with this nextstar business. I'll be available tom

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73

1

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Promised Gift Card. Never Delivered.

I was promised a $300 gift card for signing up for AT&T Internet and Direct TV. I was already an AT&T phone customer. I’ve called 4 times and was provided the run around; I didn’t sign up during the promotion period, you need to call rewards dept, we will escalate it to back office, you will receive

Question

1.9K

12

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Costs have risen each month for the past 6 months

Are you able to get any help with the rising costs? Our income is fixed, and we need help.  I would like to get rid of some of the channels, and keep some, but they don't seem to want to assemble them to our desires.  It's all or nothing.  

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83

2

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Account access without texting?

I find it ridiculous that there is no way for ATT to allow online access to an individual without the use of a text code to be sent. My 84 year old mother does NOT use texting, she doesn't know how to even find the icon on her phone.  She recieved a message that the auto payment was declined d

Question

1K

4

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ATT Account cancelled, don't know why

An elderly family member with U-300 U-verse, internet, and phone bundle for many years has had her account cancelled twice in July. First time was for a problem with auto-pay failing for several months. Got that resolved by paying over $1,000. A technician was sent out to "inspect" the equipment, no

Question

93

1

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charges for service call

I received my bill with an additional $107.04 because your serviceman came out to fix my U-verse situation. (I was unable to get TV service for 3 days). I don't believe I should have been charged because when I telephoned you I was switched from one person to another. Please note that I am 84 years

Question

103

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Old Telephone line from street to house that needs to be removed

We have a telephone line that runs from our house to the street. It has been there since we bought the house 5 years ago, and every year it hangs lower and lower and is now about 7 feet from the ground. We have no landline, nor will we ever have one. How can we have it removed. We live in Perrysburg

Question

1.7K

5

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