U-verse TV Account

U-verse TV Account

Learn how to manage your U-verse TV account.

1K

(963)
charges for service call

I received my bill with an additional $107.04 because your serviceman came out to fix my U-verse situation. (I was unable to get TV service for 3 days). I don't believe I should have been charged because when I telephoned you I was switched from one person to another. Please note that I am 84 years

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144

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Accepted Solution

Official Solution

Old Telephone line from street to house that needs to be removed

We have a telephone line that runs from our house to the street. It has been there since we bought the house 5 years ago, and every year it hangs lower and lower and is now about 7 feet from the ground. We have no landline, nor will we ever have one. How can we have it removed. We live in Perrysburg

Question

1.8K

5

Closed

unauthorized access to my account

I canceled my direct tv because I could only afford to pay my rent or tv. Turned off my auto pay wich has been coming out my account for years on the 1st of every month on the 30th of the month money was taking out of my account without my authorization. I'm sure I'm not the only one sounds like a

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108

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Accepted Solution

Missing out on tv that is valuable to me!

Att has until August 12th to settle with nexstar and restore my local fox channel! If that doesn't happen I will absolutely be switching providers!!! I will not miss out on football games!!!

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607

15

Uverse app not showing recordings

My app is suddenly not showing recorded shows or shows to be recorded although they show up on actual dvr. I have deleted and reinstalled app, restarted my phone, restarting my box etc and nothing has worked. How do I fix this?

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220

3

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Your provider has not authorized you to watch this VOD stream

I am trying to watch one of my shows on the Bravo app just as I have done a million times because I'm rarely at home. It's telling me that Uverse has not authorized me to watch the content.  First of all,  I pay too much money every month not to be able to watch the channels I pay for. &n

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293

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$10 credit to U-Verse Account

Where on the link provided tvpromise.com do you go to get the $10 credit for the loss of my local channel Fox Channel 8?

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430

4

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Being Charged For non existant Equipment

I have been charged over $170 for a gateway that is in the wall of the house I moved from & even have an email saying NOT to remove said equipment but nobody at customer support in whatever country it is in understands the issue. I have been sighed at by 1 person & another just kept repeatin

Question

152

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Accepted Solution

Cancelling U-verse

If I cancel U-verse TV and keep internet, will I still have to pay early termination fee? August will be the end of so called promoting. I was quoted a price when it started and has went up twice since.

Question

307

3

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I can no longer log into my AT&T U-Verse app

I have attempted numerous times to enter my Member ID (which is my email) & entered my password; however, it's not working now. Please assist. Thank you.

Question

1.6K

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