Streaming Setup & Equipment

I have replaced the batteries twice but the Red Light is solid and will not go off. The red light is not blinking it's stays on. I have took NEW batteries out hours and put them back in and red light automatically comes on and will not go off unless I take batteries out.

Since the update last Tuesday my tv that was connected to the directtv box kept having the same issues everyone else is having. The reset trick didn’t work. In fact it got worse and by Sunday morning my tv itself won’t even turn on now! I’m beyond furious! They sent me a new box but my tv doesn’t wo

Recently got the above installed. Went through setup with no problems. Having trouble pairing the remote to the TV. The module has a constant blue light. No matter what I do cannot get anything on the TV screen. My set up is on HDMI1. I even try HDMI2, but the same thing. Nothing comes up on the scr

Every hour (or less) the sound cuts out and I have to restart either the genie air or the receiver (denon AVR x6700H). Any thoughts?

I had ATT Direct Stream TV and ATT Fiber Internet in my home in TX. I purchased six of the ATT boxes for Direct Stream. Now I have moved to IN and ATT Fiber Internet is not available in my area. Can I still use the ATT boxes to get Direct Stream TV, if I have fiber internet from another provider?

i am trying to set up att choice package which i purchased today i have a TCL tv and att hotspot

Was able to get 4k channels to display after changing settings on tv and direct tv stream box. When I first tried 4k a week ago I got a message my device was compatible but not able to display. Got through that by changing settings on box and on tv. However, I had to reset my box just now because an

I have a new Gemini air that I’m trying to set up with my DIRECTV stream service and every time I put in my username and password I get an error message and it will not allow me to sign in. It says "incorrect user ID or password. try again care code 201." The thing is that this user ID and password

I have several osprey boxes throughout my house. After a power outage or device reset, the program guide resets to approximately 12 hours in the future. All of the devices are hardwired (ethernet) and I am not using any kind of firewall or VPN. The only way I have found to correct the situation is t

DIRECT TV remote does not control volume. I have tried re-programming the remote several times...the remote does otherwise work. How do I get the remote to control the volume? Thanks-a-million!