New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11738
All
Question
Slowness when switching from recording to live TV
Our receiver is a Genie Gen 2, Model HR44-700. Lately, when watching a recorded program, and trying to switch back to live TV, it is agonizing slow. The screen will go black, and we can't get the guide to come up or change channels. Sometimes I can fix it by rebooting my internet router and reconnec
Question
218
3
0
Genie Remote auto changes volume when channel is changed
I have the genie remote RC73 and a Denon receiver AVR-S720W. When changing channels or pressing the Select/Exit/Info buttons the volume goes up or down on its own. I tried re-programming a new remote to my Samsung TV and Denon receiver but no luck, still having the same problem. I also have change p
Question
112
1
0
Accepted Solution
eSATA external drive for HR24
I've had an 8TB eSATA drive for HR24 Genie. The drive failed after about 8 years. I can no longer find a replacement- apparently eSATA drives are no longer available. Can I use a USB 3.0 drive with an eSATA converter cable? USB3.0 in the drive port, eSATA in the HR24 port. Will this work?
Question
328
9
0
direct tv and sony bravia- apps switch back to tv
When direct TV is on, Sony apps switch back to TV in less than a minute. Also Sony setting screen revert to TV within minutes. With DT box off apps work fine. I restarted the DT box and it works fine until I turn it off and then back on. Then its back to reverting.
Question
708
16
0
Satellite dvr recordings do not show on direct tv app
I have a satellite dvr setup and I want to watch my recorded shows on my patio. I have the DirectTV app and I am able to login but the DVR Recordings tab shows my receiver but no recorded shows. I have setup and tested the wireless connection of my receiver to the internet and I have confirmed that
Question
433
2
0
Business Ethernet Issue
Have 16 TVs at my business. All of them connect back to modem via 2 Ethernet cords. If one or the other are hooked up. Everything is fine. If both are connected than it kills the wifi signal and nothing works. Any ideas?
Question
83
5
0
can you downgrade from the genie 2 to the HR54
We have issues with the tower and do not wish to upgrade to the gemani
Question
204
14
0
Accepted Solution
New: "Your TV does not support this program's content protection" message
After more than 6 years, today I now get: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program". I am sure that my old high end Panasonic plasma monitor/display (not a TV as it has no tuner) does not have
Question
22.3K
13
0
Ni encuentro el menú avanzado en mi receptor de directv
Estoy tratando de programar el control pero no me aparece el menu completo en mi receptor solo aparecen 2 configuraciones y ninguna de ellas con el nombre control remoto... por lo cual el menu aparece incompleto y necesito ayuda para saber como ampliarlo y así acceder a los otros ajustes
Question
83
1
0
Genie connection needed in order to use DirecTV app on TV/Phone/Tablet?
Does my Genie box and/satellite box need to be connected in anyway in order for the DirecTV app to work on my TV? Part 2 of this question: If i keep the power and the coax plugged into the Genie but disconnect the genie to the satellite box (subsequently to the tv) will my scheduled DVR recordings s
Question
161
3
0

