This is a public customer to customer forum. For official support call DirecTV.
I suggest reviewing the channels you watch and how often. Too many times people stay on a higher costing package out of fear of change. Channels and packages have changed over the years so best to be sure you're on the right one for you.
If there are any specials, just be prepared they are temporary. Always plan for the full cost in your budget.
And be cautious. When you call, many agents will use the opportunity to offer an "upgrade" of equipment. Unfortunately there are too many out there that offer the most for their stats, but not necessarily the best for your personal setup and use. If you are considering any equipment options, check the forum first to get info from experienced customers.
Contact DirecTV via their official social media (look for the blue checkmark).
Send them a PM/DM. In some cases, these agents can offer better discounts than what the 1-800 people can offer.
For my situation, I have U-Verse. I'm actually getting a slightly better deal for a higher package than I was with my old promotion. (I'm saving money and getting an upgraded package.)
As said, these will be temporary. Write down the names of the promotions on a calendar on the date they expire so you know to contact DirecTV when they do expire. At this point, you're more than welcome to try again.
And then do the same with all your other subscriptions. (Internet, SiriusXM, any magazines or newspapers, etc.)
Promo availability varies by account, @Ktrnkng9. While we have specialists who can check what offers you're eligible for, any resolution you were already given over the phone is the best we have available at the moment. Let us know if you'd still like us to check by contacting us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
Floating Notification
Did you know we have a Reddit Community? Check it out!
Juniper
ACE - Expert
•
23.8K Messages
17 hours ago
This is a public customer to customer forum. For official support call DirecTV.
I suggest reviewing the channels you watch and how often. Too many times people stay on a higher costing package out of fear of change. Channels and packages have changed over the years so best to be sure you're on the right one for you.
If there are any specials, just be prepared they are temporary. Always plan for the full cost in your budget.
And be cautious. When you call, many agents will use the opportunity to offer an "upgrade" of equipment. Unfortunately there are too many out there that offer the most for their stats, but not necessarily the best for your personal setup and use. If you are considering any equipment options, check the forum first to get info from experienced customers.
0
0
baseballisback
ACE - Professor
•
8.5K Messages
17 hours ago
Another idea:
Contact DirecTV via their official social media (look for the blue checkmark).
Send them a PM/DM. In some cases, these agents can offer better discounts than what the 1-800 people can offer.
For my situation, I have U-Verse. I'm actually getting a slightly better deal for a higher package than I was with my old promotion. (I'm saving money and getting an upgraded package.)
As said, these will be temporary. Write down the names of the promotions on a calendar on the date they expire so you know to contact DirecTV when they do expire. At this point, you're more than welcome to try again.
And then do the same with all your other subscriptions. (Internet, SiriusXM, any magazines or newspapers, etc.)
(edited)
0
0
DIRECTVhelp
Community Support
•
256.5K Messages
16 hours ago
Promo availability varies by account, @Ktrnkng9. While we have specialists who can check what offers you're eligible for, any resolution you were already given over the phone is the best we have available at the moment. Let us know if you'd still like us to check by contacting us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
0
0