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DIRECTV Account

DIRECTV Account

Learn how to manage your DIRECTV account.

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Cannot Log Into Starz App

When I go to log into Starz online, or on my Apple TV, or even on my phone, I am given the error message: Authentication Error You are not authorized for STARZ service I do have the Starz package on my Directv. I have tried restarting my laptop and refreshing the Apps to

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No Service Since Nov 18

My account number has been disconnected since November 18. My bill is paid and current. When I call customer service, I  keep being told I have to speak to RSH department at 1-877-684-6120, however I’ve been calling them and never get anyone from that department to answer. It’s always billing,

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Profile

Why does DirecTV no longer allow users to edit their profile page? I have been trying for months to get a customer service representative to address this issue for me with no results at all. 

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Is there a new and shorter URL to login to my Directv account than the hideously long and complicated one the redirects through at&t??

My old AT&T login still gets me to my Directv account but not without tons of redirects, etc. Is there a simpler directv.com/login page that will get me to the same place???  Now that at&t has separated even more fully from Directv, why should I still have to go through a URL that redi

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315

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Charge for replacement equipment

One of my wireless genie boxes has not been working since I had to replace my main genie box for an overheating issue. I called support today and we could not figure out how to fix it. I was told they would be sending me a replacement for free but now there is a charge on my account. I would rathe

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101

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https://www.directv.com/accounts/satellite/packages

What does the https://www.directv.com/accounts/satellite/packages page load nothing? I'm trying to potentially add NBA League Pass for the 50% off promotion but I'm unable to get that page to load. I've tried on my phone and two different computers.

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144

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Suspended local Fox stations

I am very disappointed in DirectTV for suspending local Fox stations. I understand DirecTV is misleading their customers saying it's Mission Broadcasting's fault, but it sounds like it's DirecTV just being greedy and using leverage based on suspending the channels during MLB playoffs, NCAA football

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263

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Early termination fee

I canceled my tv oct 24th then was billed for early termination fee of 360 dollars. I had a contract in 2018 then did a promotion in feb 21 for a year. In may 2022 we had a bad lightning storm that took main receiver tower out, called to get it replaced through directtv insurance. They fixed it no p

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199

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promise to pay

Where do I go to make payment arrangements? I've looked on my account page and I can't find it anywhere

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270

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wanting a credit for no FOX or NFL SUNAY TICKET NOT BEING AVAILABLE

due to your company in dispute with networks i feel that is not my problem and i should not have to pay for services i am not getting and i request a credit on my account for over a month of not being able to view ANY of our fav football games and soccer games. twice we have had company and everyon

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230

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