Early termination fee

I canceled my tv oct 24th then was billed for early termination fee of 360 dollars. I had a contract in 2018 then did a promotion in feb 21 for a year. In may 2022 we had a bad lightning storm that took main receiver tower out, called to get it replaced through directtv insurance. They fixed it no problem since I paid for protection plan. Now i been on phone with 8 different people all telling I need to connect this group or this division. Now im being told I need to talk to the insurance side of directtv because I was in a contract that I didnt know about when I canceled and shouldnt have been in because I didnt upgraded anything. Can anyone help.