Replacement wireless receiver not completing setup

We hear you, and are happy to assist with this @askdfather76. Let's look into this.

We recommend you to follow these INSTRUCTIONS & INFO given below:

Note: Please do not attempt to install your new receiver until 2 p.m. or later on your service activation date. You can find this date on your packing slip.

Connect your WAP to your Wi-Fi gateway
If you already have a WAP and didn’t receive a new one for installation, skip to Connect your wireless receiver to your TV. If you did receive a new WAP, replace your old WAP with the new one and follow the instructions below to connect it to your Wi-Fi gateway.

Note: To find setup instructions for a specific model of wireless receiver or WAP, visit AT&T U-verse User and Feature Guides.

1. Using the yellow Ethernet cable, connect the WAP to an open Ethernet port on your Wi-Fi gateway.
2. Move the WAP as far away as possible from the W-Fi gateway.
3. Plug the WAP’s power cord into a working electrical outlet.

Connect your wireless receiver to your TV

1. Connect the wireless receiver to your TV with an HDMI cable (not included). You may also use component or coaxial cables.
2. Power on your TV.
3. Using your TV remote control, select the connection type you used above. For example, if you used an HDMI cable, select HDMI. You may need to consult your TV user manual to locate the Input/Source screen.
4. Put the two-part power cord together and use it to plug the wireless receiver into an electrical outlet. The receiver will power on automatically.
5. Wait about a minute. You’ll receive additional instructions to complete your setup.

Pair a new wireless receiver with an existing WAP

1. Press the WPS button on your WAP.
2. On the front of your wireless receiver, press the OK button within two minutes. Pairing occurs quickly. 
3. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.

Pair existing wireless receivers with a new WAP
If you replaced your WAP, you’ll need to pair any existing, wireless receivers with the new WAP.

1. Restart each receiver by pressing and holding the Power button for 10 seconds.
2. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.
   
   Troubleshoot connection issues
   
   Many wireless receiver problems can be solved by checking your connections, power, and signal strength.
   
   Check your connections
   Ensure all cables and cords are connected properly and securely.
   
   Check power and signal strength

1. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.
2. If no lights are on, ensure that the TV receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing and holding the Power button on the receiver for 10 seconds.
3. Power cycle the WAP by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Repeat the pairing process. Wait two minutes to complete pairing.
4. Move the receiver closer to the WAP (to determine if the problem is a distance issue).

If you’re having more specific issues, try the troubleshooting steps below.

Connection error on the TV screen

1. Disconnect your wireless receiver from the original location and reconnect the power cord at a location closer to the WAP.
2. Reconnect the receiver to the TV.
3. Wait one minute for the receiver software to load. 
4. Press the WPS button on the WAP.
5. Press the OK button on the front of the wireless TV receiver. 
6. Wait two minutes for the receiver and WAP to pair. After two minutes, the Link light on the front of the wireless TV receiver should be solid green.
7. Following a successful pairing, unplug the wireless TV receiver and reconnect it at the desired location.
8. Repeat steps 2 - 6.
9. If the connection error reappears after repeating steps 2 - 6, the location is out of wireless range. You’ll need to select a different location. 

Let us know if that helps or if you need further assistance.

Harry, AT&T Community Specialist.

I can read your online guides. My receiver is connecting to WAP. The issue is U-verse Service is not allowing this receivers MAC/SN/GUID. I have rebooted everything, my account is not allowing new receiver.

Hey @askdfather76, we get the importance of having your service let’s get your entertainment back.

 Since it sounds like you have already done some troubleshooting let’s do a full reboot of the system. To complete this please follow these steps in the specified order.

1. Unplug the gateway, DVR, wireless access point (W.A.P), and all wireless receivers.
2. After at least 30 seconds plug the gateway back in and let if fully reboot.
3. Next plug the DVR back in and allow it to fully reboot.
4. Once the DVR is working plug the W.A.P back in.
5. Finally plug the wireless receivers back in.

If you run into the same problems after following the steps above please visit our troubleshoot and resolve tool for additional help.

 We hope this helps, please let us know if this works, for further assistance we are here to help!

 JennieW, AT&T Community Forum Specialist.