Satellite Account

Signed up in September with a promise of a $100 gift card written into the contract. It never showed up so I've called at least three times and each time get the run-around and spend at least an hour on the phone being passed from department to department. The second time I called was early February

​I tried to set up services through DTV and the installer could not complete the job. Is there any chance I am charged in this situation (monthly, equipment, early termination fees)? The account info tells me I still have $ due coming up, but I don't know it that's accurate or not. Customer service

I had a house fire in January 2022. My directv boxes were ruined. I called Directv and told them happened. They told me they would cancel my service because we will be out of our house for awhile. They said I would get a bill for the boxes, but all I had to do was call and they wouldcredit the charg

How do I file a dispute?

How come I can not get a Confirmation # when I pay my bill at that time? Every month I have to Hunt all over for it, I never find it at the same place. Sometimes I get a Text Message giving me the # sometimes it is listed on the Account Summary. I get an E-Mail saying it was paid on such and such da

what is this and why am I am being billed for this. I don't remember signing up for this package.

So, I am trying to cancel the autopay function on my account. NO LUCK finding the "cancel upcoming payment" or Cancel Ato Bill Pay per the instructions on the search account help. THERE IS NO 'AUTO BILL PAY' tab. Cancelling Auto Bill Pay Go to Billing & Payments. Select Auto Bill Pay. Select the can

Someone paid my bill last year, twice I think, without knowing. It took me bit to figure out what was going on. The saved banking info on my online account is wrong..... and it won't let me delete it or update it. I can choose to use " pay with a different account" option to input my bank info but c

My mom's account and billing scenario has been a hot mess since LAST APRIL. Why in the sam (Edited per community guidelines) can't they get it right. The latest issues..1) Switched to Entertainment channel line up, still shows Ultimate online account. 2) Some representative said "for all your troubl

I have the MLB Extra Innings Package (can see it on my account page at DTV). When I try to link to MLB.com, I get the following: We were unable to verify your subscription access with DIRECTV. Please try again. If the problem persists, please contact your provider's customer support. Customer Servic