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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

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Haven't received "escalated" $844 refund

We moved last July (2021) and signed up for DirecTV Stream. There was an overlap period where we also had Uverse at the apartment we were leaving. After moving, I called to cancel ONLY the apartment service, but minutes later, all service at our new house stopped working.   I called back

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199

8

Three-month free premium channel promotion

When I signed up for DirecTvStream, I was promised the free premium channels for three months. Five channels: HBO Max, Showtime,Starz,Epix and Cinemax, all for three months.  After being on chat last Saturday for a very long time, the Loyalty Representative put HBOmax on my account for TWO mon

Question

446

5

0

Directv Stream - 0 hours left in unlimited DVR

Hello everyone- I'm having an issue where my DVR is saying that I have 0 to 1 hour left on my DVR when I pay for the unlimited cloud DVR. I'm fearful that my shells are not recording anymore. I contacted customer service and nothing has happened. When I did research on the Reddit thread I was told

Question

626

16

View and download actual bill

I can see my current charges, past payments, etc, but I can't find any way to download a pdf of my Directv Stream bill. The chat-bot says to click on "view bill" but I can't find that anywhere.

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360

1

0

Missing Channel

Why does Direct TV keep blocking or loosing Fox News Channel? Continually block or loosing it and it's part of my channel line up. I'm paying for it, are you guys going to give me a credit since your not fulfilling your end of the contract you have with me. All the other news channels don't get bloc

Question

528

7

Code error 205.4

I get this error when trying to log into my Samsung smart tv and on Roku app. But I’m able to use my iPhone streaming app. Help me fix this or cancel my subscription

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160

2

0

New rl DTS

Even though Iam new to Direct Tv Stream , I recently moved out of my mom's house were we had Direct TV satellite, and I really like that DTS is basically the same channel lineup Iam familiar with. I had YTTV before this and I like YTTB but their channel lineup is kind of meh, and their Spanish chann

Question

179

1

0

Cancelling Directtv Stream

I'm no longer in the US. I'm trying to cancel my Directtv stream, but chat is not a link and the # on the page, does not seem to work. How do I cancel the service properly without just closing the card.

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144

1

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HBO Max account outside of DirectTV Stream

My promotional period for HBO Max has ended and I'm wondering if I can still access HBO Max through DirectTV Stream with an account I set up directly through HBO Max and NOT through AT&T? I assume i could still launch the app through DirectTV Stream and sign directly into HBO Max? Thanks!

Question

207

1

0

HBO Max thinks my subscription through AT&T (DirecTV Stream) has expired. Anyone else?

This evening I opened up HBO Max to discover that it thinks my subscription has expired. I access HBO Max via DirecTV as my provider and it's worked fine since I became a Stream customer 8 months ago. HBO Max is included as part of my Premier subscription package. Here's what happens when I try

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1.6K

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