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Setting up Gemini air

I just got the Gemini air and got through the step pairing the remote with it, however when I need to choose the correct network, the remote isn't working. I have tried the reset button and unplugging it but it keeps coming right back to the screen with the wireless network it has found. I tried unp

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Setting up tvs

I just got ATT/Direct tv. I have roku tvs and they have them hooked up wireless. I downloaded the app on both tvs. After signing in the thing just spins and in the end says we had trouble retrieving content. Can I get some help please

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Gemini Air looses WiFi signal

Why does both my Gemini airs loose WiFi at night. I have to go to settings, turn off WiFi and turn it back on. Shouldn’t it auto connect when the signal comes back. Both airs are within 15’ of the router. The WiFi has Excellent signal. thank You, Nick

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Free Movies with On Demand But Now Cost?

When we signed up about a month ago, we were told the movies On Demand were free. The other night my husband watched an old western for free but last night another old western was only for rent or for purchase. What happened?  When did the free movies (even really old ones) start costing? 

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DTVS "record team" refuses to record regional sports if game is also being broadcast on national channel

I have DirecTV Stream set to record all Seattle Kraken games. Currently, in the playoffs, games are being broadcast both by the home announcers on ROOT and the national announcers on ESPN/TNT/TBS depending on the game. Expected behavior is that ALL broadcasts of the Kraken are recorded, so I would h

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Solid red light on remote

There is a solid red light on the Genie remote. Batteries have been replaced.  The remote is 'frozen' and none of the buttons are now operational.  Help.  Thank you! 

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Gemini Air Devices loose Internet Connection

My system has the same problem. I have 3 Gemini Air Devices installed last month (March 2024).  Randomly, and typically occuring every other day, I turn on the TV and I get a blank screen.  I have found that if I push many different buttons on the remote as possible, I eventually get to

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Issue with ESPN App on XUMO TV W/ DIRECTV login

I'm trying to log into the ESPN App for the first time on a new XUMO TV. When I go to espn.com/activate to authenticate with my DirecTV Stream login credentials, nothing happens on the TV, but it recognizes me as having logged in on the device (and I have tried logging in on an IPad, IPhone and a PC

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Gemini Air

Just got the Gemini Air on Friday, and had a few questions regarding it. On my LGC1 television, the device appears to always be using bandwidth, even if I'm watching something on another input. Is there a way to keep the device from streaming when I'm not actually watching it(besides unplugging the

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My TV keeps freezing, makes a loud screeching sound, and then restarts only with the cable box

Hi, I have an LG TV that works completely fine woth everything else. Unfortunately, with my DirecTV Streaming box, after watching it for awhile, the TV will freeze and go to a random color, make a loud buzzing sound, and then turn off and restart, and will do this a few times before finally working

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