Contributor
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5 Messages
Volume cut in half after last update
I have the Gemini and after the last update I have to turn my volume up over twice as much to get same level. I switched out Gemini with one I haven’t used in sometime because of the volume issue and before it did its update everything was working great. Just after the update the volume went down. I’ve tried the troubleshooting suggestions I could find but nothing changed. Any ideas? Thank you
DIRECTVhelp
Community Support
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256.3K Messages
6 days ago
Thanks for reporting, @cardinal30. To troubleshoot the volume issues on your Gemini device, please try these steps:
- Restart it: Unplug the device for 30 seconds, then plug it back in.
- Check the basics: Make sure your TV or audio receiver isn't muted or turned down.
- Verify cables: Ensure all HDMI or optical audio cables are plugged in tightly.
- Change inputs: Try plugging the device into a different HDMI port on your TV.
- Adjust settings: Press the Home button, then go to Settings > System > Remote & Devices > Program Your Remote > Advanced Remote Program > Switch Volume Control
- Factory reset: If nothing else works, press and hold the red button on the side for 20 seconds.
If further technical assistance is needed, please contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
6 days ago
Do you have Dolby on or off on the Gemini device? You might want to play with that setting.......try it off and also try it on and see if it makes a difference
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cardinal30
Contributor
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5 Messages
6 days ago
I’ve gone thru the DirecTV checklist, also switched around all the Dolby settings. Still the same. It was fine til the last update. Thanks for all your help. I’ll keep trying with different combos.
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DIRECTVhelp
Community Support
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256.3K Messages
6 days ago
Thanks for performing the troubleshooting steps. We also have a technical specialist available to take a closer look at this. We've sent you a DM; please check your inbox. Kenneth, DIRECTV Community Team
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crizal
New Member
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4 Messages
6 days ago
Using Gemini Air, exact same problem developed yesterday. Did all troubleshooting steps, no fix. Categorically ruled out any issues with the TV itself or my sound system.
This issue is now being reported on the DirecTV stream thread on Reddit. According to one poster there, it's a known software issue and the poster was told to wait 48 hours. I would hope DirecTV is working on the problem.
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cardinal30
Contributor
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5 Messages
6 days ago
Thank you so much for the update. I had exhausted all ideas. Correction on my post, I have the Gemini Air as well.
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crizal
New Member
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4 Messages
6 days ago
You're most welcome. I suppose we have to wait out the 48 hours and see what happens. If and when there's new information, I'll be posting here.
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crizal
New Member
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4 Messages
4 days ago
@cardinal30 -- a couple of minutes ago, on a new Reddit thread, a DirecTV representative confirmed that the audio problem is a known issue and they are actively working on a fix. Fingers crossed.
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cardinal30
Contributor
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5 Messages
4 days ago
Thank you for the update. I got fingers crossed.
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DIRECTVhelp
Community Support
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256.3K Messages
4 days ago
@crizal is right. This is a known issue with Gemini Air, and our team is working on a fix. We appreciate your patience while we're looking into this. Charles, DIRECTV Community Team
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crizal
New Member
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4 Messages
4 days ago
@DIRECTVhelp -- thanks for the confirmation. Looking forward to a fix.
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