DIRECTV STREAM Account

For the last month on my ATTV app (and now direct TV stream) I have gotten “something went wrong try again later. Care code 500” on my Roku tv’s. After spending 12+ hours on the phone with ATT/DIRECTv support there is nothing anyone can tell me. Now the “my att” app is

If anyone from ATT reads this please implement profiles!

I would like to know if Customer representatives have Id numbers? The reason why I ask I believe that hackers have redirected my calls that I made to the DIRECTV customer service number and I spoke to imposters. When I asked the alleged customer service rep the phone number to DIRECTV he stated that