DIRECTV STREAM Account
Learn how to manage your DIRECTV STREAM account.
734
All
Question
Accepted Solution
Cloud DVR
How do I upgrade to unlimited Cloud DVR from the 20 hour package I have?
Question
162
1
0
Billing Question after changing personal info.
After I changed my user ID and my phone number, I received a charge on my credit card from Direct TV Stream for $20.00. What was this charge for?
Question
102
1
0
Unlimited Cloud DVR - Now Included with all plans
So I am a new customer to DirecTV Stream - signed up on 1-15-22. I signed up paying the extra $10/month for unlimited Cloud DVR. Now they are including it with all packages - for BRAND NEW customers who sign up ONLINE ONLY. I called to see if they would change my account to include the Unlimited Clo
Question
772
11
0
Closed
$10 Cloud DVR fee
I requested that as an existing customer I wanted unlimited cloud dvr service added to my package at no charge since new subscribers were getting the deal. The rep I chatted with said she requested the "back office" to make the request but it is not showing up on my account online yet. Can someone h
Question
89
0
0
Cloud DVR shows zero recording hours
We have unlimited Cloud DVR storage but when we go to My Library it says we have zero (0) hours. Even basic subscribers have 20! No one at Directv seems to know how to fix it. It happens on both of our streaming sticks, one Roku and one Amazon Fire. It must be in our account somewhere. Any help?
Question
246
3
0
Cancel subscription button doesn't work
Hello, Today I tried to cancel my subscription. I selected the "manage my subscription" page, then clicked on the "cancel my subscription" button. After that, I'm directed to a page where I can choose between two buttons: Continue to Cancel or Keep Subscription. Unfortunately the Continue to
Question
908
2
0
It's IMPOSSIBLE to cancel DirecTV Stream online (and by phone!)
I've followed the step by step directions to cancel my DirecTV Stream service, from multiple web browsers and from multiple computers, and it keeps conveniently getting stuck with the loading animation saying "Hang tight...". It sits there for like an hour and then times out. EVERY TIME. So then
Question
1.2K
4
Fire stick streaming issue
Anyone have any issues with fire stick streaming? I have direct tv stream on two tvs in my house and have the same issue on both. Whenever I turn on my tv to watch and start up direct tv stream, every time I receive an error "looks like we ran into some trouble loading this content. please try again
Question
1.8K
7
0
Direct Stream TV
Can I stream at both my home in Nebraska and condo in Arizona? I have two different wifi providers
Question
182
3
0