Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Remote
Red light on remote RC73 is constant on. not going out and the remote is not working
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DIRECTV
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Accepted Solution
channel 312 sound cutting out during programming
anyone else experiencing this? during commercial sound was fine and when programming returns, sound continuously cuts out. Now it's happening on commercials too. I reported to Directv. doesn't appear to be happening on any other channels. No issues last night, so far happening all
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DIRECTV
55
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Accepted Solution
Rewind
I can't get my rewind to work correctly on my recordings. It pixellates, freezes, audio off, etc. I have had all of my equipment changed: satellite, tower and receiver. Numerous service calls. Anybody got any answers?
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DIRECTV
230
4
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Accepted Solution
DirecTV Gemini feedback?
What’s the general feedback on the new Gemini unit? I’ve been told I'm eligible for it, but I’m hesitant about being an early adopter. Another concern is that it would tie me into a 1-year contract, which I don’t have with my current account. What do you all think?
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DIRECTV
298
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Accepted Solution
TV shuts off after exactly 15 minutes...
TV shuts off after exactly 15 minutes, but it only happens when watching directv. Does not happen if watching appleTV through the same AV receiver as directv or if streaming directly through TV. I've checked auto off/sleep timeres etc.
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DIRECTV
301
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Join the latest DIRECTV conversations...
Set up account for my sister for auto pay new customer
Setting up a new account for my sister that lives in New Jersey so she can have set up auto pay trying to get user ID set up and password
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DIRECTV
20
2
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Delete recordings
Help my dvr is full because I can’t permanently delete my recordings on the new update???
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DIRECTV
30
1
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Can’t leave “Add Gemini” page
Hello! For some reason the directv was working fine but none of the channels showed up, just was a black screen. At first I turned it off then back on, didn’t change anything. When it was letting me go through the channels it was low quality for some reason, like 144fps or something. I clicked reset
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DIRECTV
20
1
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AIM 1.0
I recently purchased an AIM 1.0 Meter. It is running the latest software and I was wondering if this meter is capable of fully powering the LNB by itself or if i need to hook up the IRD to the meter as well. It is an SL3 with no multiswitch, HR54-500 and a 21 tuner LNB.
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DIRECTV
25
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DVR programs
We have our equipment in our RV. When we set up at our current location, our Genie wasn't communicating with the tower. Customer Service could not help us. My husband went online and found a solution that got it working. But some of our recorded programs were gone, and there were
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DIRECTV
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Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.