New Member
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5 Messages
Wrong Local channels
I have Directv mynews package. I live in the 75495 zip code in Grayson county. On my Firestick I am getting local channels like I live in Collin County. My iPhone app has the correct channels. Can someone advise how to correct this? Thank you.
DIRECTVhelp
Community Support
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255.4K Messages
3 days ago
Hey, @jpetrey. Using mobile devices allows you to access local channels based on your current location through Location Service settings. However, when using Fire Stick, the local channels are determined by your billing ZIP code. Learn more here: Watch local channels on DIRECTV | DIRECTV Support
If your service and billing addresses match, please sign out of the DIRECTV app and sign back in. You can also try closing and restarting the app or your device. If technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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jpetrey
New Member
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5 Messages
3 days ago
My iPhone and Firestick are the same location and billing zip. I will try the suggestions
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DIRECTVhelp
Community Support
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255.4K Messages
2 days ago
Sure! Let us know how it goes. John, DIRECTV Community Team
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jpetrey
New Member
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5 Messages
13 hours ago
The suggestions did not help and after chatting with supporter was told the Firestick would not allow directv to show my local channels.
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DIRECTVhelp
Community Support
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255.4K Messages
11 hours ago
Thanks for the update and for trying the steps. We'll send you a DM, so we can take a closer look. Rizza, DIRECTV Community Team
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