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23 Messages

Thursday, October 2nd, 2025

Volume Drop

Since 10/1/2025 the volume level has dropped in half when using PCM or no surround sound. Normally it's the other way around when I switch to surround sound setting but I do not like using that setting. I prefer PCM or no surround sound setting. I usually have my TV set about 10 on volume and now I must increase it to about 20 to get the same volume level. This seems to only be affected on my Gemini set top box and not my Amazon Firestick. I have reset the box several times and completed a complete factory reset per the trouble shooting guide to no avail. 

Please correct this issue as soon as possible.

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Community Support

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255.5K Messages

8 hours ago

Thanks for your troubleshooting @sm2779. Please check your inbox for our DM, we're sending you one for further assistance. Charles, DIRECTV Community Team


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