Tutor
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73 Messages
Viewing recorded programs always returns to start
When I watch a recorded live event, like a football game, if I switch to a different program, when I return to the recorded program it starts at the beginning rather than the point I left. This is really a pain, as I have to use the fast forward button to get to the point of the recording that I was previously at.
What should I do so that when I return to a partly viewed recorded program I’m at the point in the program that I left and not at the start of the program?
davecuz
New Member
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22 Messages
10 days ago
Have same problem. Said I needed to phone but can't waste the time.
I found it only happened when I watched the recording to the point where the live broadcast is and switched away, then back. It also disappears from the "Continue Watching" list.
I guess this doesn't help much but you're not alone.
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DIRECTVhelp
Community Support
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255.5K Messages
10 days ago
Thanks for reaching out, @Wannabe32. We have a specialist on standby ready to help with the issue you're experiencing with resuming recorded programs. Sending you a DM now. Rizza, DIRECTV Community Team
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Wannabe32
Tutor
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73 Messages
8 days ago
DIRECTVhelp
Called the phone # you provided and spent almost a 1/2 hour talking to a team member. Had me go thru all my setting and restart the system. Everything was set as it should be. Did not have any suggestions regarding how to avoid the issue. Bottom line is the call was a waste of time.
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DIRECTVhelp
Community Support
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255.5K Messages
7 days ago
We understand your frustration. DIRECTV is committed to delivering the best possible customer experience, and your feedback is valuable to us as it will help improve our service. If you need further assistance in the future, feel free to contact us. Jona, DIRECTV Community Team
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davecuz
New Member
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22 Messages
7 days ago
You would think they could duplicate the problem and figure it out. Then again, subscribers have been clamoring for over a year for a manual recording capability and it hasn't happened yet. Other services have it. Can't be that hard.
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