New Member
•
2 Messages
Suddenly Can't Access Streaming DirectTV Recordings
I've been watching recordings I've made using my DirectTV streaming account with DirectTV's website using Safari for sometime. Suddenly about a week ago, the website forced me to re-sign in. When I did, the recordings were gone. Everything else worked normally.
I am absolutely certain I'm using the same, correct credentials to log in.
I saw another post on a similar subject on this forum elsewhere claiming that doing so isn't supported. That is totally incorrect - it is. I've been doing it for some time.
Question to DirectTV who presumably monitors this forum: how do I get them back ?
DIRECTVhelp
Community Support
•
255.3K Messages
3 months ago
We're sorry your recordings are missing, @rus5. Recordings are stored for up to 9 months, after which the oldest ones are deleted and can't be recovered. Are you able to access them on a different device? If not, please reach us at DIRECTV Customer Service - Phone Support & Chat for further troubleshooting. John, DIRECTV Community Team
0
0
rus5
New Member
•
2 Messages
3 months ago
Yes, of course. As I said, the website logged me out. When I logged back in, the recordings were gone. There were about 40 of them. They were recorded over many months. They didn't all hit the 9 month limit at the same moment.
Yes, I can see them on two TVs and all of my iOS devices via the DirectTV app. They only disappeared from the DirectTV streaming website as visited from any device I have.
0
0
DIRECTVhelp
Community Support
•
255.3K Messages
3 months ago
We appreciate the information. We have a specialist on standby ready to help. Sending you a DM now. John, DIRECTV Community Team
0
0