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Random sound echo with Gemini box
Our community recently switched to Directv and we received 2 Gemini boxes. One box works just fine with no sound issues. The other box will randomly start an echo or reverberation of the sound of whatever I am watching, be it live TV or recorded shows...the echoing will last around 10 minutes, then goes back to normal sound....and will randomly happen off and on. I am now on my 3rd box from Directv, and the issue continues to happen. I have used different HDMI cables, used HDMI 1 and 2 on the TV, and plugged the box into a different TV, and still happens. I have also switched to the streaming app, and the sound issue doesn't happen when using the app. When go back to using the Gemini box, the sound issue happens again, randomly, whenever it wants to. I am at the end of my rope with this issue, and can't seem to get any help from DirecTV to resolve this issue. Please help if you can! Thanks!
DIRECTVhelp
Community Support
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256.4K Messages
15 hours ago
Thanks for running through those troubleshooting steps, and we're sorry it’s still acting up, @kkepurple. Let's connect in DM, we have a specialist standing by right now to check your setup and figure this out. Charles, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
9 hours ago
With multiple replacement boxes doing the same thing, but box on other TV has been fine, this suggests the cause (of this very odd issue) is something local.
Is the box plugged exactly like the one that works?
When you tried it on another TV, did you try the one the other box is on?
Plugged directly into power outlet or in some surge protector or 'smart' power strip?
Any devices (appliances, air condition/heat, etc.) turning on/off around those times?
Is this streaming-only? (DIRECTV STREAM / DirecTV via Internet)
Box hardwired or WiFi?
How far away from source in feet? (router, gateway, wireless access point, etc.)
Any walls, pipes, or elctronics in-between?
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