New Member
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2 Messages
Problem with fast forwarding
WIthin the past couple of weeks, I have been experiencing an issue when fast forwarding. As a typical example, I am watcing a recorded show (OR a show that is currently recording) and I fast forward say 5 minutes. I will get the clocking icon - then eventually a message that says there was an error fast forwarding and to try again - then I am taken back to where I was when I originally requested the fast forward.
I have rebooted the modem, router and my Roku-enabled TV without it helping the situation. I am NOT experiencing this situation when running other streaming services (Netflix/Prime/Hulu). This has been occurring constantly for the past few weeks. It has effectively eliminated my ability to fast forward.
Any thought? Thanks
DIRECTVhelp
Community Support
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255.8K Messages
13 days ago
We'd like to take a look, @MrCreosote. Please provide your TV's make and model number, as well as the DIRECTV App version. Also, if you haven't already, please try uninstalling and reinstalling the DIRECTV App. John, DIRECTV Community Team
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12BBQ
New Member
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1 Message
1 day ago
I'm also having same issue. VERY frustrating. doing 30 second skips seems to work better. My TV is 65 inch TCL with Roku. seems to work fine on phone and tablet. I have 250 megabyte connection, so it's not a speed issue. PLEASE FIX.
It sounds like this is a known issue and a lot of people are having the problem.. Is there a resolution coming soon?
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DIRECTVhelp
Community Support
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255.8K Messages
22 hours ago
Thanks for providing some of the information we requested of @MrCreosote. If you could also provide the DIRECTV app version, that would be appreciated. Mark, DIRECTV Community Specialist
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