New Member
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4 Messages
Only Directv app doesn't play sound
I have a Walmart brand Onn tv stick running android TV 14. I've been using this setup for years. The TV stick has the Directv app that I use to watch various channels. I took an update to the TV stick about 2 weeks ago and since that time, there is no sound when I watch any channel via the Directv app. At first I thought all sound was gone but when I use Netfix or Prime or any other streaming app, the sound works. Only the Directv app plays no sound. Any thoughts or help?
litzdog911
ACE - Sage
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46.6K Messages
24 days ago
Have you tried deleting and reinstalling the DirecTV Stream app?
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AJSolo
New Member
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4 Messages
24 days ago
Yes, tried deleting the app and reinstalling. I also reset the TV stick to factory and had to reinstall the app. Tried a different monitor. Still the same - all apps except the Directv app has sound. Even tried a bluetooth speaker. All has sound except the one app.
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mfpcarden
Community Manager
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104 Messages
23 days ago
@AJSolo can you share the model number of the Onn stick so our teams can investigate further.
(edited)
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DIRECTVhelp
Community Support
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255.4K Messages
21 days ago
Thanks for sharing. We'll take a closer look into this. Rizza, DIRECTV Community Team
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AJSolo
New Member
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4 Messages
12 days ago
Just wondering if there was any update.
My setup:
Model: Onn 4K TV stick
Firmware: 3.01.03
Android TV OS version: 14
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DIRECTVhelp
Community Support
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255.4K Messages
12 days ago
Thank you for the information. We're still looking into this and will provide updates when available. We appreciate your patience. Charles, DIRECTV Community Team
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