Tutor
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8 Messages
No App preview screen with ONN Roku TV
I have five Roku viewing platforms.
3 external Roku boxes, 1 Hisense TV and 2 ONN tv's.
The DirecTv app preview screen works on all the devices except the 2 Onn tv's.
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I have strong wifi and the app has been un and re-installed.
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Is this a known issue, has anyone experienced this?
Is there a fix now or in the works?
DIRECTVhelp
Community Support
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255.7K Messages
8 days ago
Hey @righter. Please restart your TVs and check for software updates. Also, share with us the model numbers and app version of your TVs, so we can take a closer look. John, DIRECTV Community Team
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righter
Tutor
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8 Messages
6 days ago
Both sets have been re-started and checked for current Software Version.
Problem remains.
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ONN 24"
SW version15.0.4
Build 5537
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Onn 32"
SW version 15.1.4
Build 3312
Thank you.
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DIRECTVhelp
Community Support
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255.7K Messages
6 days ago
Thanks! Additionally, please share the DIRECTV app version on both TVs. Rhyan, DIRECTV Community Team
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righter
Tutor
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8 Messages
4 days ago
ONN 32"
Version 4.25
Build 405101
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ONN 24"
Version 4.25
Build 402102
Thanks
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DIRECTVhelp
Community Support
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255.7K Messages
4 days ago
Thanks for the info. We'll share it with our team for further investigation. Jerald, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255.7K Messages
3 days ago
Hi, just an update. Our team has not confirmed a widespread issue; we will monitor for trends. Jerald, DIRECTV Community Team
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