New Member
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3 Messages
My Library issue
In the past week or so, recent and current recordings do not appear in My Library, but show up in the list after ~24 hrs. Live TV of recorded shows the option to ‘watch recording’ in progress. And selecting that does start the show from the beginning. Once recording does finally appear in the Library, partially watched recordings show option to resume. This happens on two different streaming/Gemini devices. This behavior only in past week, prior couple of years this was not an issue. Bug?
Directv version 34.5.25.40
Accepted Solution
DIRECTVhelp
Community Support
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256.4K Messages
1 month ago
Just a quick update. We found the root cause of the recent issue and fixed it up by the end of the day on August 10th. Please let us know if you are still experiencing any issues. Arlyn, DIRECTV Community Team
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DIRECTVhelp
Community Support
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256.4K Messages
1 month ago
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apcorcor
Contributor
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4 Messages
1 month ago
I am having the exact same problem and have just posted my description of same and request form anyone's help. DirecTV says they are working on it.
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peteo52
New Member
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3 Messages
1 month ago
I have a number of recurring recordings. Morning Joe, MSNOW; Squawk Box, CNBC; CNN Mornings, CNN. All shows starting on or about 8/3. Seems pretty consistent in that I have not seen any recording in past week that show any different behavior.
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DIRECTVhelp
Community Support
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256.4K Messages
1 month ago
Thanks for the extra info. We'll share it with the team and get back to you when we have an update. Rhyan, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
1 month ago
Are any of you using Cloud 9 DNS? I've seen posts on reddit saying Cloud 9 DNS can block the thumbnails from showing up in the DVR Library....and also cause guide icons issues
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peteo52
New Member
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3 Messages
1 month ago
As of 8/11, DVR recordings are now showing in library/list as they are being recorded. Library behavior seems back to normal! Thanks for the quick response.
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apcorcor
Contributor
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4 Messages
1 month ago
I am very pleased to report that DirecTV has indeed found the source of the Cloud DVR issue I've had for about one week and has fixed the problem.
Many thanks to the DTV "Back Office" team that kept working on this until it was solved, and also to those to maintain this Forum enabling both subscribers and DirecTV to benefit from each other's troubleshooting.
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