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6 Messages

Wednesday, August 7th, 2024

Magnified Picture

The TV Picture seems to become magnified and sometimes it can last for a month or so, we have not messed with any settings, it does eventually go back to normal, very weird and frustrating!  why does it do this and how to prevent this from happening?

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ACE - Expert

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6.5K Messages

1 year ago

What streaming device are you using?

6 Messages

1 year ago

Directv streaming box

ACE - Expert

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6.5K Messages

1 year ago

Not sure what you mean by magnified. Can you provide pictures of each to compare? Is the issue on all content or a particular content - being live,on demand, or recorder. Personally I have not seen the issue but I do not use the proprietary device.

6 Messages

1 year ago

It is all content. it seems zoomed in so all the content seems bigger. 

6 Messages

1 year ago

maybe 20 percent larger

6 Messages

1 year ago

we have a Samsung TV.

ACE - Expert

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6.5K Messages

1 year ago

Have you restarted the device when it happens? If it continues, you might try a factory reset on the device to see if it goes away. After that, I would contact support. They may replace the unit.

ACE - Expert

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6.5K Messages

1 year ago

TV should not matter. It's only function is a display.

6 Messages

1 year ago

Yes we have restarted and reset. we will contact DirectTV , Thank You for your help.

ACE - Expert

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6.5K Messages

1 year ago

No problem. Good luck.


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