6 Messages
Magnified Picture
The TV Picture seems to become magnified and sometimes it can last for a month or so, we have not messed with any settings, it does eventually go back to normal, very weird and frustrating! why does it do this and how to prevent this from happening?
bcbsncjlj
ACE - Expert
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6.4K Messages
10 months ago
What streaming device are you using?
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Linjog
6 Messages
10 months ago
Directv streaming box
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bcbsncjlj
ACE - Expert
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6.4K Messages
10 months ago
Not sure what you mean by magnified. Can you provide pictures of each to compare? Is the issue on all content or a particular content - being live,on demand, or recorder. Personally I have not seen the issue but I do not use the proprietary device.
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Linjog
6 Messages
10 months ago
It is all content. it seems zoomed in so all the content seems bigger.
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Linjog
6 Messages
10 months ago
maybe 20 percent larger
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Linjog
6 Messages
10 months ago
we have a Samsung TV.
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bcbsncjlj
ACE - Expert
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6.4K Messages
10 months ago
Have you restarted the device when it happens? If it continues, you might try a factory reset on the device to see if it goes away. After that, I would contact support. They may replace the unit.
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bcbsncjlj
ACE - Expert
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6.4K Messages
10 months ago
TV should not matter. It's only function is a display.
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Linjog
6 Messages
10 months ago
Yes we have restarted and reset. we will contact DirectTV , Thank You for your help.
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bcbsncjlj
ACE - Expert
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6.4K Messages
10 months ago
No problem. Good luck.
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