New Member
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2 Messages
Local Channels pixelating
While watching local channels especially at night the pictcher jumps, pixelate, or craps out for a second or so. Football on Sunday afternoon seems to not happen. Have used AI to troubleshoot: I have 500+Mbps up and down, The wireless dongle, new tv, Att fiber, modem 3 feet from tv, eero mesh box beside tv, have run the ping test with no problem, done reset, and more. The latest thing AI says is that the eero mesh is the culprit and to remove it.
DIRECTVhelp
Community Support
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256.5K Messages
13 hours ago
Thanks for flagging this, @Nerd_Nut99 — does the video problem occur on national channels or on regional sports networks? Also, could you share your billing ZIP code, so we can investigate further? John, DIRECTV Community Team
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Nerd_Nut99
New Member
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2 Messages
13 hours ago
It happens on national networks and zip is 28212. I don't think I have regional sports like I did with satallite. It does not happen all the time
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DIRECTVhelp
Community Support
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256.5K Messages
13 hours ago
Appreciate the clarification. We'll send you a DM to further assist. John, DIRECTV Community Team
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