New Member
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2 Messages
LIBRARY of recordings does NOT show up on Windows 11 computer
I can see LIBRARY of recordings on my DVR and on my iPhone DirecTV APP but not on my Windows 11 PC computer. Is this a feature or a bug? Thank you.
When I click on LIBRARY I get this (but no programs show up):
My Purchases
Want to add to your collection? You can buy or rent titles from a DIRECTV receiver or via the web.
Pull down to refresh (and a down arrow... which does not click)
litzdog911
ACE - Sage
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46.7K Messages
28 days ago
What web browser are you using?
When did the problem start?
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DIRECTVhelp
Community Support
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255.9K Messages
28 days ago
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gregklipstein
New Member
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2 Messages
28 days ago
I'm a retired computer techie and don't have a problem with working a computer. I have used Firefox and Edge and both work fine for all DirecTv stuff except the Library doesn't show any DVR recordings on either. Other ideas?
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DIRECTVhelp
Community Support
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255.9K Messages
28 days ago
Firefox is no longer a supported browser, so functionality is not fully guaranteed. A technical specialist is ready to help you with the issues you're experiencing while accessing the Library on Edge. Sending you a DM now. John, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.7K Messages
28 days ago
I have no issues using Chrome on my Windows PCs.
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User5
New Member
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32 Messages
24 days ago
I use Chrome and it works for me. So I tested in EDGE for you and it also works for me in Edge.
MS EDGE Browser Version 146.0.3856.78 (Official build) (64-bit)
I flipped some of the security & blocking settings on/off in the Edge settings and the DTV site continued to work for me. Do you have an extension that might be causing the problem? Have you tried in a "InPrivate" browser window, also called incognito? Apparently this disabled most/all extensions and is kind of a "safe" mode. JFYI, it works for me in InPrivate/incognito mode also.
This is an odd issue. Good luck getting anybody at DTV to fix this problem. ;)
(edited)
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