New Member
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8 Messages
HDR issues with SD Channels with Gemini Device
With HDR switch on in settings on Gemini Air Streaming device, all channels are forced HDR. SD channels are dark and colors over saturated. There are only two DIRECTTV channels that are HDR capable which are the two 4K channels. Yes you can turn HDR on and off but, inconvenient to do so because you need to reboot the device every time you switch HDR on and off.
Apps like Netflix, Hulu and Paramount+ utilize HDR and Dolby Vision and the convenience of being able to access these apps through the Gemini Air Device is a plus instead of going to and outside streaming device but you need to go and turn on HDR and reboot device and then go in and shut off HDR to watch SD channels, rebooting again.
The Gemini Air Streaming device needs a "Match Format" addition to the software in order to auto detect when HDR content is available and can automatically switch HDR on and off. Most streaming devices have this built in.
I've had my Gemini Air device replaced after calling customer service and still have this issue. My television is set up properly regarding HDMI cables and HDMI settings. Have tried on several of my tv's and come up with same issue on all.
Hopefully the Research and Development department are aware and correct this issue. I know this is a known issue because have read other posts with same complaint.
I feel if your paying $10 a month for a device, it should preform properly. Gemini Air Stream is a great device, convenient and works well. Its very close to current cable equipment. Just needs this fix.
DIRECTVhelp
Community Support
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255.4K Messages
24 minutes ago
Thanks for your feedback, @jlww1034. This has been shared with the team and is being reviewed. Charles, DIRECTV Community Team
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