Gemini Air

I have 3 different TV's (2 Sonny's and 1 Samsung all Smart TV's and not old) with Gemini Air Devices. Each one of them requires rebooting at least 1 - 2 times a week. To reboot, I unplug and re-plug the dongle to correct the issue. I unplug at the power source NOT the HDMI port. DIRECTV has replaced at least 2 of the devices but to no avail. No one in the call center seems to understand the problem. I like the device and its functionality but patience is becoming a challenge. Am I missing anything?

Appreciate the help.

Thanks for sharing those details. Please meet us in DM so a specialist can take a closer look and get to the bottom of this for you. Charles, DIRECTV Community Team

What are your devices doing that require a reboot? Can you explain what happens exactly?

I am having the same issues. I have only been on this service since March and I have never had so many problems just to watch TV. Most of the issues typically say Internet, not available but yet other TVs in the house that don’t have the Gemini work fine on a fire stick. The router is about 8 feet from the Gemini unit and I’ve done three factor resets. They replaced the Gemini system and remote and still the same issues

Hard to find a call center agent that really understands the issue AND cares. I’m essentially exhausted over the issue. I’ll likely move back to Spectrum. 

We're sorry for the inconvenience, @dwreeve. We'd like to look into this further and turn your experience around. Sending you a DM. Rhyan, DIRECTV Community Team