New Member
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2 Messages
Fire TV Stick Clock not working correctly
For the past couple of weeks I've been seeing something odd with the clock on the DTV app on my FireTV Devices. When browsing in the app (Guide, My Library, etc.) or watching a show, the clock will freeze to the time I started watching the show or entered the section when browsing. When I leave the show and watch something else it will update, but again freeze to that time. So basically the clock now displays the time I start watching something instead of the actual time.
Happening with multiple devices, including a FTV 4K, 4K Max and Cube. All devices are updated to the latest OS version and app is most recent as well.
Thanks for any help you can give.
DIRECTVhelp
Community Support
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255.3K Messages
2 months ago
Hi, @sole2000. We're going to take a closer look at this and will be back with an update. Mohammad, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255.3K Messages
2 months ago
Hey, we're sending you a DM for assistance. Rhyan, DIRECTV Community Team
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sole2000
New Member
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2 Messages
1 month ago
Hi Ryan, I received the DM with an access code, but it expired by the time I tried to call in. Can you please send a new code via DM so I can try to troubleshoot. The problem is still persisting on my end.
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DIRECTVhelp
Community Support
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255.3K Messages
1 month ago
We're sorry this is happening again, @sole2000. Meet us in a DM, we're sending you the details. Charles, DIRECTV Community Team
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