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New Member

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2 Messages

Thursday, May 29th, 2025

Fire TV Stick Clock not working correctly

For the past couple of weeks I've been seeing something odd with the clock on the DTV app on my FireTV Devices.  When browsing in the app (Guide, My Library, etc.) or watching a show, the clock will  freeze to the time I started watching the show or entered the section when browsing.  When I leave the show and watch something else it will update, but again freeze to that time.  So basically the clock now displays the time I start watching something instead of the actual time.

Happening with multiple devices, including a FTV 4K, 4K Max and Cube.  All devices are updated to the latest OS version and app is most recent as well.

Thanks for any help you can give.

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Community Support

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255.3K Messages

2 months ago

Hi, @sole2000. We're going to take a closer look at this and will be back with an update. Mohammad, DIRECTV Community Team

Community Support

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255.3K Messages

2 months ago

Hey, we're sending you a DM for assistance. Rhyan, DIRECTV Community Team

New Member

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2 Messages

1 month ago

Hi Ryan, I received the DM with an access code, but it expired by the time I tried to call in.  Can you please send a new code via DM so I can try to troubleshoot.  The problem is still persisting on my end.

Community Support

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255.3K Messages

1 month ago

We're sorry this is happening again, @sole2000. Meet us in a DM, we're sending you the details. Charles, DIRECTV Community Team


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