New Member
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1 Message
Error message - video loading
When I use fast forward or rewind during playback of a recording, I frequently have an error message that says video is loading please be patient.
New Member
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1 Message
When I use fast forward or rewind during playback of a recording, I frequently have an error message that says video is loading please be patient.
DIRECTVhelp
Community Support
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256.1K Messages
5 hours ago
Appreciate you for flagging this, @Deborah2026. Does the buffering also occur when watching Live TV or On Demand? You can also try these troubleshooting steps, as this issue may be caused by slow internet or Wi-Fi speed:
1. Shut down your Gemini or compatible streaming device(s).
2. Power cycle your gateway or router by unplugging it from the power source and re-plugging it after 30 seconds.
3. Turn on your devices and restart DIRECTV.
More info here: Improve your DIRECTV streaming experience | DIRECTV Support Feel free to circle back to us if the same behavior occurs after performing the fix tips. John, DIRECTV Community Team
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