New Member
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3 Messages
DIRECTV Streaming records wrong channel
I have my recording set to record PBS News Hour at 6 PM on Channel 22, one of the PBS channels available in my area. Sometimes, it records the News Hour at 6 AM on Channel 32, another PBS channel. The problem is that the 6 AM broadcast on 32 is the same show that was broadcast YESTERDAY at 6PM on 22. Yesterday’s News! I have spoken with DIRECTV support three times over several weeks about this and is still randomly happens. I have reset router, reset IP, cancelled and reset recording. DIrectv has a problem that they apparently don’t know how to fix.


Ludwick577
ACE - New Member
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3.8K Messages
4 days ago
This is a known glitch. It will eventually resolve itself. It's happened to me many times and it usually stops in about a week to 10 days. Problem is---the DVR doesn't give you the option to record on a specific channel when settings up a "record series" For now--just setup the series recording directly from the guide. Hopefully your issue with fix itself.
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DIRECTVhelp
Community Support
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256.3K Messages
4 days ago
Thanks for flagging, @NewsHound22443. We have shared the details with our team for further investigation. Kenneth, DIRECTV Community Team
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NewsHound22443
New Member
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3 Messages
3 days ago
This has been happening for a couple of months, not just a week to ten days. If it is a known glitch, is it on the list of problems for DIRECTV engineers to fix?
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DIRECTVhelp
Community Support
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256.3K Messages
3 days ago
This is not a known issue, but it is on our radar. We appreciate your patience while we investigate this further. Kenneth, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
3 days ago
People have been posting on the forum for a few years about shows recording on the wrong channel than what they intended. So yah--it's a known issue. Recently it has become more prevalent with the addition of FAST channels. But it happens on other channels as well. For example, CNN and CNN International. My market has 2 PBS channels--so it happens there too.
If the software allowed customers to choose the channel to record on when setting up a series recording--this issue wouldn't happen. Directv Satellite has this feature.
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NewsHound22443
New Member
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3 Messages
2 days ago
Happened again last night. The red dot indicating record was on channel 26 at 6 pm but it did not record. What was recorded was t
Channel 32 at 6 AM.
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DIRECTVhelp
Community Support
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256.3K Messages
2 days ago
We've worked on a fix—you should have the correct recording tonight and moving forward. Please let us know if the same behavior persists. John, DIRECTV Community Team
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