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Saturday, March 30th, 2024

Directv app goes to black screen on Apple TV

My directv app screen goes to black screen when watching tv using Apple TV device. I have deleted and reinstalled and that doesn’t fix the issue. I do not have this issue with my other streaming apps. 

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Community Support

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255.3K Messages

1 year ago

Hello there, we are sorry for the inconvenience with the DIRECTV app. Please see your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist

1 Message

1 year ago

What was the solution for this?

Tutor

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1 Message

1 year ago

I am also having this issue on my new Apple TV. I didn't have it on my previous device. What is the solution?

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9 months ago

Happening as well, several months, black screen on startup. Removed and reinstalled DirecTV Stream app, reset AppleTV player, no help. Verified network access, all other apps work flawlessly. 

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