New Member
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3 Messages
DIRECTV app for iPad
Need to report a problem with the DIRECTV app for iPad.
Closed captioning becomes enabled every time the DIRECTV app is launched despite being disabled in Settings > Preferences every time. This is a bug. I have uninstalled and reinstalled the app twice.
iPad Pro
iPadOS 26.6.2
I am not experiencing issues with any other apps. This is not happening with the DIRECTV app on my iPhone 15 Pro. Would appreciate any advice, thanks.
Accepted Solution
Dr_B
New Member
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3 Messages
9 hours ago
Thank you for this offer but the issue has now been resolved. I was on the phone with Apple Support for 44 minutes. This was a device-specific issue, likely involving the operating system. Steps to resolve in iPad settings:
Settings > Accessibility > Subtitles & Captioning
Ensure that Closed Captions + SDH has been toggled off
Show when muted: enable then disable
FORCED restart of the device (press volume ↑, volume ↓, power switch on top)
This cleared the stuck setting and closed captioning remained off when viewing CNN channel in the DIRECTV app.
Thanks!
Brian
ER doc - I fix things that get broken!
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DIRECTVhelp
Community Support
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256.4K Messages
10 hours ago
Hi @Dr_B. Starting August 17, 2026, when using the DIRECTV app on a connected compatible device, you'll need to adjust captioning using your device’s own accessibility settings. In some cases customers may still retain the ability to change captioning settings in the app, however, those settings are overridden by the device’s settings each time you open the app. We suggest contacting Apple Support to get assistance on how to disable it. Melchisedec, DIRECTV Community Team
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Dr_B
New Member
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3 Messages
10 hours ago
Thank you for this reply. Review of the Accessibility settings on my iPad Pro confirms that Closed Captions has not been enabled. Closed captioning appears to be happening only when I switch to CNN, which is on DIRECTV channel 202 for me. The settings on the CNN page display "Closed Captioning English ✓". If I change this to "Off" and close the DIRECTV app, then reopen the DIRECTV app and go to the CNN channel, captioning displays again and the setting goes back to "Closed Captioning English ✓".
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DIRECTVhelp
Community Support
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256.4K Messages
10 hours ago
Thanks for the additional info. We have a specialist who can further investigate what's causing the Closed Caption issue you have on your iPad. Sending you a DM now. Melchisedec, DIRECTV Community Team
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