2 Messages
Commercial added in paid subscription Korean channel
Just recently they add local commercial while the show was running so I missed that portion during the commercial
this is just happened recently, I had this special Korean channel for past 6 months and never had this issue
when I paid YouTube premium channel, there was never had the commercials since it was paid subscription. I am expecting same with is paid subscription. They should not interrupted the live shows/ events with local commercial
DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Hi @hubnoto. We understand your concern regarding the ads or commercials that might air on every channel. Please note that we don't have any control over the content of these ads as they are placed by the networks, especially paid advertising. However, we appreciate your feedback, and we take it seriously. DIRECTV aims to provide the best service and value to our customers and continue to evaluate to improve our entertainment. We'll send this to our team to let them know.
Melchisedec, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
1 year ago
Be aware that unless it is stated otherwise for a given channel, there is no guarantee there will never be commercials. DIRECTV STREAM works as a more traditional TV service delivered by internet, not streaming services that might have a tier that is commercial free.
Getting a local commercial with a premium international channel is odd. But not impossible that local advertisers have paid to be injected in streaming services that aren't allocated to other advertisements. To have no commercial TV will be a great experience, but consider how much higher bills would be if advertisers didn't pick up those costs.
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hubnoto
2 Messages
1 year ago
I do not mind having the commercials, but they should “pause” the programs while the commercials is going. However this is not the case. I was watching a singing contest suddenly got interrupted by local commercial, when the commercial is over, I missed the result of the competition because the program was continuously running while commercial was added
I believe this should be improved
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DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
We apologize if you missed the result of the competition you are watching due to the commercials. We already raised your concern with our programming team. We appreciate your understanding.
Gemma, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
1 year ago
Show running in background while commercial plays would not be by design. There is a known issue (with any streaming in general) where resuming show from commercial might have a couple seconds delay which does mean missing a bit of content. Most commonly that happens when returning to a local channel stream, so wonder if commercial is from local if it would cause the same issue.
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