New Member
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2 Messages
Cannot have 3 TVs on Directv
I'm just trying to watch three different channels on three different TVs. I get this message, "There's another device streaming on your account now. You'll need to stop that stream to start this one." The message is displayed on the third TV's using Directv app. Directv app has been reinstalled numerous times with no effect. I was in communication with DirecTV Customer Support for 3 hours with no resolution. The live agent said he saw 4 active Fire TV sticks on my network. There are only 3 TVs and no other devices on the network.


GTyz
New Member
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361 Messages
23 hours ago
If you're on a grandfathered plan, then more than 2 streams won't work in-home.
Check https://www.directv.com/support/article/000079946
Grandfathered Accounts: Older legacy accounts (such as those that started as DIRECTV NOW or AT&T TV NOW) do not get unlimited streams and are generally capped at 2 to 3 concurrent streams total, regardless of location
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Juniper
ACE - Expert
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23.7K Messages
22 hours ago
Did you replace a Firestick? (old one may still be registered)
Did your login info get shared with anyone? (in case your account is being used)
Shared your WiFi details? (perhaps someone on their own account is accidently connecting to your WiFi causing it to count as a 4th on yours in error).
Since it is at home, I would consider rebooting your Gateway (modem/router combo) and/or changing login details (both Gateway and your DIRECTV STREAM account). That would hopefully kick off any additional device that may be connected or cached in memory and prevent it from connecting again (provided you don't share any of those login details).
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DIRECTVhelp
Community Support
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256.4K Messages
22 hours ago
Thanks for following up with us on the recurring streaming limit issue, @jeflehman. We have a technical specialist ready to assist. Sending you a DM now. John, DIRECTV Community Team
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jeflehman
New Member
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2 Messages
8 hours ago
Thanks for your help. It's much appreciated! I am on a grandfathered account so I added another stream for $5. Interesting that the DirecTV Customer Support agents never offered this solution.
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DIRECTVhelp
Community Support
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256.4K Messages
8 hours ago
Glad that we fixed the streaming limit issue. Sorry that the add-on wasn't suggested right away during your call. Enjoy streaming and contact us here if you need anything else: DIRECTV Customer Service - Phone Support & Chat. Charles, DIRECTV Community Team
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