New Member
•
4 Messages
Buffering and restarts when fast forwarding
When I am watching DirecTV Stream recorded programs and fast forward at the commercials it will start buffering and then restart the program at the beginning.
I check my internet speed and it is in the 250 to 350mbps, so it's not my connection.
Appreciate any information that can be provided to eliminate the issue.
litzdog911
ACE - Sage
•
46.7K Messages
4 months ago
What streaming device?
How is it connected to your home network?
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 months ago
Thanks for sharing, @BJ13Z. Try these troubleshooting steps to fix the buffering and restarting issues during fast-forwarding:
Check your Wi-Fi connection for stability.
Check for updates to the app in your App Store. If an update is available, install it and restart the device.
Check for software updates on your mobile or streaming device.
Close out and restart the DIRECTV App.
Restart your device.
If the trouble continues, you can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for the DIRECTV App. Let us know how it goes. Arlyn, DIRECTV Community Team
0
0
BJ13Z
New Member
•
4 Messages
4 months ago
This is on a Samsung TV. I use ATT Air
I have tried all of the above suggestions and it does not eliminate it.
My wifi is stable and everytime it happens I check the speed immediately.
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 months ago
This is a known issue, and we're working on a fix. To help with the investigation, please provide the model number of your TV and the app version. John, DIRECTV Community Team
0
0
BJ13Z
New Member
•
4 Messages
4 months ago
TV is a Samsung Model QN55S90DAF
Directv APP is Build: 2002102948
Version: 5.0.104
0
0
litzdog911
ACE - Sage
•
46.7K Messages
4 months ago
The Samsung DirecTV App has never been very good. You'll have much better experiences with a streaming device, like Roku, Fire, Apple TV, DirecTV Stream, etc.
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 months ago
Thanks for the info. We'll forward this to our team for further investigation. Rizza, DIRECTV Community Team
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 months ago
Hey there. Just an update. Our team is investigating the issue, and we don't have a specific timeline for a fix just yet. Rhyan, DIRECTV Community Team
0
0
BJ13Z
New Member
•
4 Messages
4 months ago
I have switched back over to our Roku device that is connected to this TV. No issues with it, at this time at least.
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 months ago
Great to know you have another device available while we address this issue. Thanks for the update. Rhyan, DIRECTV Community Team
0
0
flwise
New Member
•
1 Message
1 day ago
Any progress on investigation of this "known issue" and provision of a fix? I'm a (baseball) seasonal user of Direct TV streaming, and didn't experience any of these problems when I restarted my subscription a year ago.
TCL 65R635 TV
DirectTV Ver 4.26-build 103101
0
0
Ludwick577
ACE - New Member
•
3.7K Messages
1 day ago
TV Directv apps (Edited per community guidelines). They all do. It's best to use an external device like a Gemini box/air, Roku, Firestick, or Apple tv
(edited)
0
0