Unable to watch Tru TV channel 246 on iOS app, HR54 not connected to Internet message

The "not connected to internet" message with the online account is a long standing bug (years, long before AT&T acquired DirecTV if I recall correctly). Only a incorrect status, but not an error with function.

If Signal Saver is not working, than a few things to check.

Is it direct Ethernet from the HR54 to your router or is it a broadband deca (coax to Ethernet)? And is it directly to your router or Gateway (modem/router combo) or are there any splitters, access points, etc. in between?

Are any other of your boxes connected to internet by their own wire or wireless cinema connection kit (CCK)? (if so, disconnect those as causes conflicts when Whole Home DVR expects one box to do the connection, which in your case would be the Genie HR54).

You can rerun network setup in your HR54's settings. You might want to unplug your router/gateway for a couple minutes to refresh it before doing so. Just make sure internet is back up and running before running HR54's setup of course.

Online account you can refresh authorizations, regardless of the incorrect connection message. I would do this as a precaution as may fix any minor errors related to the problem.

Now the app may be a separate issue. I would check online on a regular computer or even an app on another phone (perhaps even an Android device) to see if the issue is specific to one version of the app or device or if it is across the board. I would take care of the HR54's internet connection first, as some other options only work when box is properly verified connected to internet which might affect app access.

Did you also encounter any error messages or codes when accessing the channels on the App, @scashman?

Thanks for sharing your insights, @Juniper. John, DIRECTV Community Team

Thanks for the reply.  The HR54 is connected via Ethernet cable to router with no splitters. Signal Saver used to work as did accessing all paid channels via the app.  

The other mini receivers are not connected via any wired connections. Don’t have any CCKs.  

Reran the HR54 internet setup.  Restarted the router. 

For the app, doesn’t work on all iOS devices and doesn’t work on website either.  Even CNN & ESPN. 

On the app it say “Not available to stream on this app.”  

Thanks for the info. We have a technical specialist ready to help investigate further. Sending you a DM now. John, DIRECTV Community Team