New Member

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2 Messages

Tuesday, May 12th, 2026

The last few days I cannot fast forward genie recordings from the Directv app. Was working fine before that.

I used to be able to move forward to my last location on a genie recording when viewing on the Directv app.  All of a sudden it quit working the last couple of days.  I did reboot my genie.  

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Community Support

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256K Messages

21 hours ago

Thanks for rebooting your Genie, @sjsmaslas. If you haven't yet, we also recommend that you troubleshoot the device you use to stream the DIRECTV App. If an update is available on the App in the App Store, install it. If not, simply restart the device and retry the feature. Other tips here: Get help with streaming issues on the DIRECTV App | DIRECTV Support Feel free to circle back and let us know the outcome. John, DIRECTV Community Team

New Member

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2 Messages

9 hours ago

I already rebooted my phone and reinstalled the Directv app.  

Community Support

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256K Messages

8 hours ago

We have a specialist available to assist you further. Sending you a DM. Rhyan, DIRECTV Community Team


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