2 Messages
Starz Promotion
I recently received an email to add Starz for $5.49 per month for 3 months. I attempted to add the channel the same day (3/07/2025) and the monthly rate showed as $10.99 with no discount. I called customer service and was offered a $4 credit for the month to get the channel for $6.99 for a single month. I declined the $4 credit and was told by 2 different customer service reps that the most they could do was credit my account $4. I asked to speak with a manager and after a brief hold, the rep returned to the line to tell me the manager was not available and would call me back. It's a day later and I have not received a call back. Why is Directv not willing to honor the promotional price that was in the email?
DIRECTVhelp
Community Support
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255.3K Messages
3 months ago
We're sorry for the negative experience, @svgrant. We'd like to take a closer look and make things right. Contact us at DIRECTV Customer Service - Phone Support & Chat and an account specialist will meet you there. John, DIRECTV Community Team
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svgrant
2 Messages
3 months ago
John, I called customer service several times. The first time was 3/10/2025 and I spoke with Zedonia. She told me the promotion was not available and offered to give me a one-time $4 credit. I asked to speak to a manager and after placing m on a silent hold, she returned to the line and said the manager was on a call and would call me back. I asked the manager's name and she replied "I'm not allowed to give that information." I then asked, "how will I know who's calling me back." She replied, "he will announce himself." After the call ended, I called back and was told the same thing by another representative so I told him to remove the channel if I could not get it for the promotional rate. My experience with Directv Customer Service prompted me to search complaints and that's how I found this page. No one could explain to me why I can't get the upgrade at the price offered to me in the email that came from Diretv.
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DIRECTVhelp
Community Support
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255.3K Messages
3 months ago
Promotions may vary from time to time and are based on account eligibility. DIRECTV values your feedback and is committed to improving customer experience. John, DIRECTV Community Team
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