New Member
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2 Messages
Starz Promotion
I recently received an email to add Starz for $5.49 per month for 3 months. I attempted to add the channel the same day (3/07/2025) and the monthly rate showed as $10.99 with no discount. I called customer service and was offered a $4 credit for the month to get the channel for $6.99 for a single month. I declined the $4 credit and was told by 2 different customer service reps that the most they could do was credit my account $4. I asked to speak with a manager and after a brief hold, the rep returned to the line to tell me the manager was not available and would call me back. It's a day later and I have not received a call back. Why is Directv not willing to honor the promotional price that was in the email?
DIRECTVhelp
Community Support
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255.3K Messages
5 months ago
We're sorry for the negative experience, @svgrant. We'd like to take a closer look and make things right. Contact us at DIRECTV Customer Service - Phone Support & Chat and an account specialist will meet you there. John, DIRECTV Community Team
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svgrant
New Member
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2 Messages
5 months ago
John, I called customer service several times. The first time was 3/10/2025 and I spoke with Zedonia. She told me the promotion was not available and offered to give me a one-time $4 credit. I asked to speak to a manager and after placing m on a silent hold, she returned to the line and said the manager was on a call and would call me back. I asked the manager's name and she replied "I'm not allowed to give that information." I then asked, "how will I know who's calling me back." She replied, "he will announce himself." After the call ended, I called back and was told the same thing by another representative so I told him to remove the channel if I could not get it for the promotional rate. My experience with Directv Customer Service prompted me to search complaints and that's how I found this page. No one could explain to me why I can't get the upgrade at the price offered to me in the email that came from Diretv.
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DIRECTVhelp
Community Support
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255.3K Messages
5 months ago
Promotions may vary from time to time and are based on account eligibility. DIRECTV values your feedback and is committed to improving customer experience. John, DIRECTV Community Team
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Bad4business
New Member
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1 Message
7 days ago
I am having THE SAME problem with a supervisor NOT calling me back as promised about a billing issue. But I won't stop there, I'll go as far up as I can to include involving media public and social, until my problem is resolved. AND EVERYONE ELSE who is experiencing similar problems with them to SPEAK UP to ANYONE who will listen!! Because Direct tv is ONLY concerned with their bottom line, NOT their customers!
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Juniper
ACE - Expert
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23.2K Messages
7 days ago
To the opening issue: Any promotions for Starz, HBO, etc. shows charge prorated starting from the day it is added, which means full charge for the next month as normal. There is a flat credit (discount or to make free) for 3 bills. It is up to you to call to remove the add-on once you are done. Do it exactly to the day if you want the charges and credits to completely equal 3 month promotion.
As for callbacks, those practically never happen. Agents and their supervisors/managers are too busy handling calls that come it. Any agent who promises a callback is usually just trying to get you off the phone to get to their next call. At best they can request a supervisor to callback, but I wouldn't hold my breath of it succeeding.
@Bad4business
As this is a public forum, we do not have access to your account or billing. If you want guidance from other customers I would start a fresh thread specific to your issue. For official support, call DirecTV. If you want to speak to a supervisor you do so on that call, not wait indefinitely for a callback. If agent is unable to get one on the line (or refuses to) callback (perhaps a bit later in case they are legitimately all engaged in tasks) and speak to another agent.
If over the phone and any guidance from the forum doesn't clear up the situation, than as a last resort you can go with a BBB complaint to get it addressed at the corporate level. In any case, good luck.
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