3 Messages
Standard definition channels' audio severely distorted for weeks. Support refuses to escalate.
Identical on multiple receivers and multiple televisions. HD channels sound fine. Gain is clearly far too high somewhere in the system.
3 Messages
Identical on multiple receivers and multiple televisions. HD channels sound fine. Gain is clearly far too high somewhere in the system.
shannon02
ACE - Expert
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21.3K Messages
2 years ago
DTV is shutting down the MPEG2 SD channels, DTV receivers have no audio controls they only provide line out.
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DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
We're sorry this audio issue is affecting your experience, @JohnClodVanDarn. Let us help you ensure you get the best quality. Most sound issues can be solved by following the steps at https://www.directv.com/support/article/000093281. We'll meet you in a DM to explore more troubleshooting options. Christian, DIRECTV Community Specialist
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