Teacher
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30 Messages
Set something to record and it didn’t!
A few days ago in the DirecTV app for iPhone, I searched for the music awards on CBS3 Philadelphia. I selected it to record and the screen confirmed it was set to record on living room dvr.
fast forward to tonight we are in the bedroom and use the DirecTV app on Apple TV. Only thing on there is countless Yellowstone recordings for some reason. I go to the physical dvr (hr44) in the living room and it’s not recording. So I set it to record.
Then a little later we see it on the Apple TV app in the recording list and we go into it and hit start over. But it didn’t start from the beginning. We lost the first half hour of it.
can anyone explain why this didn’t work? It should have at least cloud recorded. Or once it saw the physical dvr record, tag the whole block from the cloud. So many other vendors are touting a “start over” from the beginning feature. Even my local cable company has it with TiVo stream.
I hope this can be fixed so I don’t have to switch providers.
Accepted Solution
DIRECTVhelp
Community Support
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256.1K Messages
2 days ago
Thank you for reaching out, @kjstech. We understand how frustrating it is to miss the start of a live show. What you experienced is a sync failure between the app and your home equipment. Your HR44 satellite box relies entirely on its own physical hard drive because it does not have a cloud DVR backup. When you set the recording on your phone, a sync error stopped that command from reaching your home receiver. The app thought it worked, but the physical box never got the message.
This is also why the "Start Over" feature missed the first half-hour. Since there is no cloud backup to pull from, the app could only play what your physical box actually caught after you manually started it. To ensure your shows record every time, we highly recommend setting your recordings directly on the home receiver box using your remote. Kenneth, DIRECTV Community Team
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kjstech
Teacher
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30 Messages
1 day ago
Ok I just really wish the app had some sort of error message, or if the HR44 didn’t get the message that’s one thing… I set it on my phone using the DirecTV app. I’d think the recording should at least show up on the app in our bedroom Apple TV or my phone for example.
Also say you hit record on something in progress. Let’s just say it’s 8 pm to 10 pm to make it simple. No matter when you hit record, be it 8:01 or 9:59, if you are within that guide “block”, the system should “tag” that show in entirety and even if it’s impossible on a satellite (direct broadcast that the receiver didn’t tune in time), the app should get the show since its cloud. For start over purposes or even a million other customers, I’m sure servers are continually recording already (if not set from another customer). By just tagging the existing recording from the cloud, it could just reference that like a CDN, like all streaming services operate on.
Anyway, just a suggestion.
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DIRECTVhelp
Community Support
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256.1K Messages
1 day ago
Thanks for the suggestion! Your HR44 box runs on our traditional DIRECTV Satellite system, which relies on its physical hard drive. Even though your apps are cloud-based, they just act as a remote control for that physical box. If the sync signal fails, the cloud cannot step in because satellite and streaming use totally different systems and broadcasting rules. We love the idea of adding app error message pop-ups if there's a sync error, and we will pass this to our team. Kenneth, DIRECTV Community Team
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