New Member
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6 Messages
Not able to watch On Demand or Netflix
My husband worked all day yesterday and today. That is Christmas Eve & Christmas Day. We were SO looking forward to watching Glass Onion on Netflix. However, Once Again, we were unable to connect. So we thought we’d watch Scrooged - On Demand and DirecTV let us down again. We did call customer service and guess what?….even giving the man all the error codes and rebooting for about an hour - we still have no access.
We’ve had it and are now leaving Direct. Don’t know how this company has ANY satisfied customers.
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
3 years ago
This is a public forum full of customers so you won’t get anywhere putting your complaint here. We can offer assistance though. What is the receiver model? What error code? Are you able to watch other on-demand content without a problem? How is your receiver connected to the Internet?
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Fitkell16
New Member
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6 Messages
3 years ago
I do know 2 of the error 128, 133.
Model # HR54-200
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Fitkell16
New Member
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6 Messages
3 years ago
I’m not that tech savvy and im not sure by how are we connected. Through a modem. Does that help?
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
Sounds like an internet problem as DTV doesn't have anything to do with netflix and the only thing they both use is the internet, DTV uses it for On Demand.
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Fitkell16
New Member
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6 Messages
3 years ago
But we’re not able to even get an On Demand program. Can watch what we have in our playlist/list. Everything else connected to internet is in check and running. Thank you for your reply. I do appreciate it.
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
Like I said if you can't get netflix or On demand then there is something wrong with DTV connecting to the internet and whatever you are using to stream netlix is not connecting.
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Fitkell16
New Member
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6 Messages
3 years ago
Thank you. I understand what you’re saying. Appreciate the help.
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Juniper
ACE - Expert
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23.2K Messages
3 years ago
Netlfix is from interent. Has nothing to do with DirecTV.
On Demand is also from internet.
Since both don't work, your issue is with your internet.
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Fitkell16
New Member
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6 Messages
3 years ago
Thank you all very much for replying. I usually don’t do anything like this. Thank you for your time.
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Juniper
ACE - Expert
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23.2K Messages
3 years ago
You are welcome. Sometimes another set of eyes can help bring clarity to any situation.
If it is your entire service, and your ISP is AT&T Internet, then you can seek guidance on that forum: https://forums.att.com/
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