New Member
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16 Messages
No sound Iheartradio ch 799
Client C71KW-400, Genie HR54/500.
Trying Ch 799, IHeart Radio
Submitted IHeart's activation number using my PC and was acknowledged on the DirectV screen. Selected genre. The title of the song is displayed, but no audio. Hit pause/play no change, hit scan and next song title appears. Still no audio. Volume is set normally - regular TV channels play fine.
Tried other iHeart radio genres and stations, same results. Display seems correct but no audio.
shannon02
ACE - Expert
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21.2K Messages
19 days ago
Are you using the IHeart app on the C71WK? If so then try posting in the Streaming forum.
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dalebert1
New Member
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16 Messages
19 days ago
Not using an App, just on ch 799 of the normal channel lineup. The 800's are other music channels.
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shannon02
ACE - Expert
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21.2K Messages
19 days ago
My HR24 says it is an app and to use it I have to upgrade to a Genie so I can't provide any help.
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DIRECTVhelp
Community Support
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255.3K Messages
17 days ago
Thanks for bringing this to our attention, @dalebert1. You can find helpful tips for troubleshooting sound issues here Troubleshoot DIRECTV sound and picture issues | DIRECTV Support We also have a specialist on standby ready to help. Sending you a DM now. John, DIRECTV Community Team
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