Contributor
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1 Message
Main Reciever freezing
The main receiver is the only one out of my 5 receivers that keeps freezing up And lags to respond to the remote. I have tried resetting the receiver in two separate ways. I did the signal testing and all the scores on each individual transponder come out in the high 90s and signal strength is good. Everything else works in regards to Apple TV, Roku, Netflix, you tube and so on…….so what’s the problem? Could it be that I should change out my hdmi cord with a new one or should I try switching hdmi ports with Roku or apple or should I just call and get the updated genie since I am eligible and have the protection coverage with my DIRECTV account. For instance, as I’m typing this, it just froze and then went to a screen that said this No signal. please check the input connection And now restarting itself. It says a problem has been detected in the storage device system will now scan disk to attempt to fix it. This happened the other day as well, and then nothing happened. It’s at 87% standing desk. I’m waiting to get the results of what it’s gonna say. It’s 100% now and scanning again still the same message that a problem has been detected. Once again, you got to 100 and jump back to 69% and started scanning disc again
DIRECTVhelp
Community Support
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255.7K Messages
15 days ago
Hi there, @Jgodosis. Thanks for sharing all the details about the issue and for taking the time to troubleshoot. We have a specialist available to help. Sending you a DM now. Rizza, DIRECTV Community Team
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Juniper
ACE - Expert
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23.4K Messages
15 days ago
DirecTV is service by satellite so Apple TV/Roku/Netflix/YouTube working or not has nothing to do with DirecTV having lag or the box freezing.
What are the models of your 5 boxes and which one is having a problem? (Some setups are inefficient and put to much strain on the main box because an agent, usually 3rd party dealers, went for the quick sale/upgrade instead of going over any limitation concerns).
Since it automatically went into a storage device error and system scan, that has narrowed down to a DirecTV equipment issue. It suggests a failing hard drive. If that is the case than a warranty replacement of the box would be the standard fix, but depends on your other boxes if an upgrade option should be considered.
You get a free upgrade regardless if you have the Protection Plan or not. As long as it has been at least 24 months of active service with account in good standing since your last upgrade/additional TV, you should qualify. The Protection Plan simply shows the agent a guaranteed date when you would qualify. And all it covers is Service Calls ($99), delivery of replacement boxes ($19.95), and remotes ($15, though cheaper through authorized retailers per their bulk ordering that passes savings to you). So for most it is a bad value as if you need to use it often enough throughout the year (every year), then something is very wrong with your setup.
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