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3 Posts
Gemini hard wire shutoff issue
We got the Gemini box it’s so frustrating we are still having issues when you pause a show to long the Gemini shuts down and reverts to our Bose screen saver. On the other genie we never had this issue….help
DIRECTVhelp
Community Support
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256.2K Posts
37 minutes ago
Hi @Deerepa. This happens because the Gemini box enters a sleep mode during long pauses, which tricks your Bose system into thinking the signal was lost.
Please try these quick troubleshooting steps to fix it:
1. Turn Off Gemini Power Saving: Press Home > Settings (gear icon) > System > Power Saving, and turn it OFF. This keeps the box active so it won't time out.
2. Disable HDMI-CEC Standby: Check your TV and Bose audio settings to turn off HDMI-CEC System Standby. This stops them from shutting down automatically when the box drops its signal.
3. Adjust the Screensaver: Navigate to Home > Settings > System > Device Preferences > Screen Saver to lengthen the delay timer before a screensaver takes over.
Charles, DIRECTV Community Team
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