Community Support
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256.4K Messages
DIRECTV PROTECTION PLAN & TECH PROTECT Is Here!
Satellite, via Internet and STREAM customers be sure to check out our PROTECTION PLAN and DIRECTV TECH PROTECT coverage for all your needs. With multiple options and enhanced support, we make it easy for you to enjoy your favorite entertainment worry-free.
Depending on the plan, coverage includes free satellite receiver upgrade every 2 years, free service calls, replacement or repair on TVs, tablets, laptops, and more!
To learn more and add coverage, visit Learn about DIRECTV protection plans | DIRECTV Support.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Juniper
ACE - Expert
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23.7K Messages
15 days ago
Do we still get free upgrades (24 months since last upgrade with account in good standing), without the protection plan? Clarifying as all my free upgrades have been without it.
(figured I would ask when I saw a 2 year old post/thread just got pinned)
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DIRECTVhelp
Community Support
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256.4K Messages
14 days ago
We have specialists available to review your account, @Juniper. Sending you a DM now. Kenneth, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
14 days ago
Sorry for any confusion, I wasn't asking to change equipment. I don't want the Genie-2 (HS17) as it would be a DOWNGRADE. It would reduce my overall tuners, get rid of additional storage space, and force everything to run on one box with no flexibility.
My question was in general, are free upgrades still available without the protection plan? I have never once needed it to get my free upgrades. As such advertising the protection plan to get free upgrades would be misleading advertising if you can still get them without it.
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DIRECTVhelp
Community Support
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256.4K Messages
14 days ago
Thanks for clarifying. To better answer your inquiry, we suggest calling our specialist at the number we provided through DM. Melchisedec, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
14 days ago
Sorry, this feels like the question is being evaded.
Is it no longer the general rule that an account in good standing, with 24 months of active service since the last upgrade, is normally eligible for an upgrade of equipment? It was a nice benefit of getting no cost equipment, by agreeing stay for 24 months, and not having to pay an ongoing monthly protection plan to get "free".
Unfortunately for me, until there are dedicated HDDVRs again, or a generation of Genie/Genie-2 after the HS17 that permits HDDVRs, there is nothing I can upgrade to.
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DIRECTVhelp
Community Support
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256.4K Messages
14 days ago
Just like how discounts work, offers like free equipment upgrades are based on individual account factors, which means they will still vary from customer to customer. Check the message we sent so a specialist can further assist you. Melchisedec, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
14 days ago
Ok, so by still varying customer to customer, *some* still get free upgrades without the protection plan. So best for each customer to check their equipment options before adding the plan.
For me, free upgrades, one-time costs: Service Calls ($99); Delivery of replacement boxes ($19.95); Remote Controls ($15 directly from DirecTV, though sometimes cheaper through mass retailers) have been spread out enough to be much cheaper than paying close to $110 every year for the Protection Plan.
Your mileage may vary of course.
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