New Member
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20 Messages
Cannot apply for. Credit
When. I go to the promise website, follow. Instructions, get to the directv art website,there is no apply for credit option.
New Member
•
20 Messages
When. I go to the promise website, follow. Instructions, get to the directv art website,there is no apply for credit option.
DIRECTVhelp
Community Support
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255.5K Messages
1 year ago
Hi @gwhelan, we're sorry you're having trouble claiming the dispute credit. Let's meet in DM to further assist. Shirley, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
1 year ago
No problems claiming the credit. Just check again, and the procedure was flawless. Not sure what you are referring to, the "art website".
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gwhelan
New Member
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20 Messages
1 year ago
At account portal there is no place to apply for credit
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gwhelan
New Member
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20 Messages
1 year ago
Still no luck, att says go to dirctv, direct says go to att
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DIRECTVhelp
Community Support
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255.5K Messages
1 year ago
Hi, @gwhelan. We're here to help you in adding the credit. Please respond to the DM we've sent you. Thank you! Mohammad, DIRECTV Community Specialist
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gwhelan
New Member
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20 Messages
1 year ago
I called and got the credit
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bcbsncjlj
Expert
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6.5K Messages
1 year ago
At account portal? On the tvpromise site you enter service, zip code, and county. Next page you hit the service you selected. Next page, you enter your email address for the credit and hit select. Do you get that far?
What device and browser are you using to claim the refund?
(edited)
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bcbsncjlj
Expert
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6.5K Messages
1 year ago
OK - never mind. Since you got the credit, I will be closing this post.
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